/* Escritório de agentes. Só tokens do app.css (Ultramar e Marfim), sem cor nova. */

.ag-zona { display: flex; flex-direction: column; gap: 32px; }

/* ---------- grade de cartões ---------- */
.ag-grade { display: grid; grid-template-columns: repeat(auto-fill, minmax(min(100%, 320px), 1fr)); gap: 16px; }
.ag-cartao { position: relative; display: flex; flex-direction: column; gap: 12px; min-width: 0; padding: 16px; background: var(--superficie); border: 1px solid var(--linha); border-radius: var(--raio-md); }
.ag-cartao:hover { border-color: var(--linha-forte); }
.ag-cartao.ag-principal { border-color: var(--destaque); }
.ag-cartao.desligado { background: var(--fundo); }
.ag-cartao.desligado .ag-avatar { background: var(--superficie-2); color: var(--texto-tenue); }
.ag-cartao:has(.ag-abrir:focus-visible) { outline: 2px solid var(--foco); outline-offset: 2px; }

.ag-cab { display: flex; align-items: center; gap: 12px; min-width: 0; }
.ag-avatar { flex: none; width: 48px; height: 48px; border-radius: 50%; display: grid; place-items: center; background: var(--destaque-suave); color: var(--destaque); font-weight: 800; font-size: 18px; }
.ag-cartao.ag-principal .ag-avatar { background: var(--acao-fundo); color: var(--acao-texto); }
.ag-quem { min-width: 0; }
.ag-nome { font-size: 17px; font-weight: 800; line-height: 1.2; overflow-wrap: anywhere; }
.ag-chips { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 6px; }

.ag-objetivo { color: var(--texto-fraco); font-size: 14px; line-height: 1.5; min-height: 3em; display: -webkit-box; -webkit-line-clamp: 2; line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; }
.ag-atende { font-size: 13px; line-height: 1.45; color: var(--texto-fraco); overflow-wrap: anywhere; }
.ag-estado { display: flex; align-items: center; gap: 8px; font-size: 14px; font-weight: 700; }

.ag-numeros { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 1px; margin: 0; background: var(--linha); border: 1px solid var(--linha); border-radius: var(--raio-sm); overflow: hidden; }
.ag-numeros > div { background: var(--fundo); padding: 8px 10px; min-width: 0; }
.ag-numeros dt { font-size: 12px; color: var(--texto-tenue); }
.ag-numeros dd { margin: 0; font-size: 18px; font-weight: 800; font-variant-numeric: tabular-nums; overflow-wrap: anywhere; }
.ag-ultima { font-size: 13px; color: var(--texto-tenue); }

.ag-acoes { margin-top: auto; display: flex; gap: 8px; padding-top: 4px; }
.ag-acoes:empty { display: none; }
.ag-acoes .btn { flex: 1; justify-content: center; }
.ag-abrir::after { content: ''; position: absolute; inset: 0; border-radius: var(--raio-md); }
.ag-acoes a.btn { position: relative; z-index: 1; text-decoration: none; }

/* ---------- atividade recente ---------- */
.ag-secao { display: flex; flex-direction: column; gap: 6px; }
.ag-secao-titulo { font-size: 18px; font-weight: 800; }
.ag-atividade { list-style: none; margin: 8px 0 0; padding: 0; background: var(--superficie); border: 1px solid var(--linha); border-radius: var(--raio-md); overflow: hidden; }
.ag-ativ { display: grid; grid-template-columns: 112px minmax(0, 1fr) auto; gap: 4px 16px; align-items: start; padding: 12px 16px; border-top: 1px solid var(--linha); }
.ag-ativ:first-child { border-top: 0; }
.ag-ativ-quando { font-size: 13px; color: var(--texto-tenue); padding-top: 2px; }
.ag-ativ-corpo { display: flex; flex-direction: column; gap: 6px; min-width: 0; }
.ag-ativ-linha { display: flex; flex-wrap: wrap; align-items: center; gap: 6px 8px; min-width: 0; }
.ag-ativ-contato { overflow-wrap: anywhere; }
.ag-ativ-fim { display: flex; flex-direction: column; align-items: flex-end; gap: 2px; font-size: 13px; }
.ag-ver { display: inline-flex; align-items: center; gap: 4px; min-height: 40px; color: var(--destaque); font-weight: 600; text-decoration: none; white-space: nowrap; }
.ag-ver:hover { text-decoration: underline; text-underline-offset: 3px; }

/* ---------- editor ---------- */
dialog.ag-dialogo { width: min(720px, calc(100vw - 32px)); }
.ag-form { display: flex; flex-direction: column; gap: 16px; }
.ag-campos { display: flex; flex-direction: column; gap: 16px; min-width: 0; margin: 0; padding: 0; border: 0; }
.ag-campos:disabled .opcao input, .ag-campos:disabled .interruptor { cursor: default; }
.ag-campos:disabled textarea, .ag-campos:disabled input[type="text"], .ag-campos:disabled select { color: var(--texto); opacity: 1; background-color: var(--fundo); }
.ag-id { margin-top: -10px; }
.ag-atende-bloco { display: flex; flex-direction: column; gap: 14px; padding: 16px; background: var(--fundo); border: 1px solid var(--linha); border-radius: var(--raio-md); }
.ag-atende-bloco h3 { font-size: 16px; font-weight: 800; }
.ag-herdado { display: flex; align-items: flex-start; gap: 8px; font-size: 13px; color: var(--texto-tenue); }
.ag-herdado .icone { margin-top: 1px; }
.btn.ag-apagar { margin-right: auto; color: var(--perigo); border-color: var(--perigo); }
.btn.ag-apagar:hover:not(:disabled) { background: var(--perigo-fundo); color: var(--perigo); }

/* marca de "marcado" que não depende só de cor (traço do ícone check do Lucide) */
.ag-dialogo .opcao input:checked + span::before { content: ''; flex: none; width: 16px; height: 16px; background: currentColor; -webkit-mask: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='3' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M20 6 9 17l-5-5'/%3E%3C/svg%3E") center / contain no-repeat; mask: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='3' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M20 6 9 17l-5-5'/%3E%3C/svg%3E") center / contain no-repeat; }
.ag-dialogo .opcao-grande span { position: relative; }
.ag-dialogo .opcao-grande input:checked + span::before { position: absolute; top: 14px; right: 14px; }

/* chip "Atendido por" no cabeçalho da conversa */
.selo.ag-atendido .icone { width: 14px; height: 14px; }

@media (max-width: 720px) {
  .ag-ativ { grid-template-columns: minmax(0, 1fr); gap: 6px; }
  .ag-ativ-fim { flex-direction: row; align-items: center; justify-content: space-between; }
  .ag-atende-bloco { padding: 12px; }
}

/* ---------- IA do atendimento (bloco no topo da tela Agentes) ---------- */
.ia-corpo { display: flex; flex-direction: column; gap: 14px; margin-top: 8px; }
.ia-numeros { grid-template-columns: repeat(auto-fit, minmax(min(100%, 220px), 1fr)); }
.ia-numeros dd.ia-ajuda-num { font-size: 13px; font-weight: 400; }
.ia-form { display: grid; grid-template-columns: repeat(auto-fit, minmax(min(100%, 260px), 1fr)); gap: 14px 18px; align-items: stretch; }
/* O texto de ajuda estica e empurra o campo para baixo: os quatro campos ficam alinhados na mesma linha. */
.ia-form > .campo > .ajuda { flex: 1 1 auto; }
.ia-form > .campo .entrada, .ia-form > .campo select, .ia-form > .campo input { width: 100%; }
.ia-acoes { flex-wrap: wrap; margin-top: 0; }
.ia-acoes .btn { flex: 0 1 auto; }
.ia-chave { display: flex; flex-direction: column; gap: 12px; }

.ia-acoes { gap: 10px; align-items: center; }
.ia-acoes .btn { min-height: 40px; }
.ia-chave .ia-acoes + .ia-acoes { padding-top: 12px; border-top: 1px solid var(--linha); }